FREQUENTLY ASKED QUESTIONS
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, Klarna, Afterpay, and Affirm, allowing you to choose the option that best suits your needs.Are all sales final?
Yes, all sales are final. Once your order is placed, it cannot be canceled or changed in any way. Please double-check your order details before submitting.
Can I cancel or change my order after placing it?No, we do not allow cancellations or changes once the order has been placed. This includes changes to size, color, or shipping address. Please be certain of your selections before confirming your purchase.When will my order ship? Pre-Ordered will be shipped between 3 to 5 months after the order date. You will receive a notification with tracking information once your order has been dispatched.Why is there a long wait for shipping? Each KOISE bag is crafted with care and attention to detail. The pre-order system ensures that we produce bags in the exact sizes, colors, and quantities requested. This process takes time, and we appreciate your patience as we prepare your unique piece.What if my address changes while waiting for delivery?
Once an order is placed, we cannot change the shipping address. We recommend using an address where you are confident you will be available to receive the package.
Can I pre-order multiple bags?Yes, you can pre-order any quantity of bags in the available sizes and colors. However, please note that each sale is final, and no modifications will be accepted once your order is submitted.
How will I know when my bag ships?
You will receive an email with tracking information once your order has been shipped.